Get In Touch

Thank you for choosing FAYE IN THE SKY.

At FAYE IN THE SKY, we’re committed to providing thoughtful customer service and making every shopping experience simple, enjoyable, and worry-free. Whether you have a question before placing an order or need assistance after your purchase, our Customer Care Team is always here to help.

Get In Touch

Customer Support Email

📧 vip@fayeinthesky.com

We strive to respond to all emails within 24–48 business hours (Monday–Friday).

To help us assist you more efficiently, please include your Order Number if your inquiry is related to an existing purchase.

Customer Support

Our team is happy to assist you with:

  • Order Status & Tracking
  • Shipping Information
  • Return & Refund Requests
  • Product Details
  • Size Recommendations
  • Payment Questions
  • Website Support
  • General Customer Service

Whatever your question may be, we’re committed to providing a prompt and helpful solution.

Business Information

FAYE IN THE SKY

5845 Mountain Home St, UNIT M13
Nellis AFB, NV 89191
United States

Business Correspondence Only

Please note that this address is not our return warehouse.

If you need to return an item, please contact our Customer Support Team first. Once your request has been approved, we’ll provide the appropriate return instructions and the correct return address.

Customer Service Hours

Monday – Friday
9:00 AM – 6:00 PM (EST)

Saturday – Sunday
Closed

Emails received outside of business hours will be answered on the next available business day.

Before Contacting Us

For faster assistance, please include the following information:

  • Full Name
  • Email Address
  • Order Number, if applicable
  • A detailed description of your inquiry

If your inquiry involves a damaged, defective, or incorrect item, please attach clear photos of the product, packaging, and shipping label so our team can review the issue and help resolve it as quickly as possible.

Thank You

Thank you for shopping with FAYE IN THE SKY.

We truly appreciate your trust and support. Our goal is to provide beautiful fashion, reliable service, and a smooth shopping experience for every customer.

If you need assistance at any time, we’re only an email away. ✨